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Privacy Policy



The following privacy notices are available for your review:

To have a copy mailed to you, please call us at (808) 930-1400 or visit any of our branch locations.


HFS Website Privacy Notice

HFS Federal Credit Union goes to great lengths to protect your online security. Please read the following information which describes how HFS FCU protects your security while interacting with us online.


Visits to HFS Web-Site

As a visitor to our web site, you will remain anonymous and personal information will not be actively sought and collected.

As with many websites, HFS Federal Credit Union tracks how visitors use our website in an effort to create the best online experience for visitors. This may involve the use of cookies and related technologies (including, but not limited to, tracking pixels).

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookies allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of our website features or services may not function properly without cookies.

Tracking pixels usually work in conjunction with cookies and is a type of technology placed on a website or for the purpose of tracking activity. Like cookies, information collected by pixels is anonymous and does not include identifiable customer or personal information.

Through the use of cookies and tracking pixels, HFS Federal Credit Union and its third-party advertising partners may collect information from visitors to our website, such as date and time of visit, IP addresses, demographic information, pages visited, the browser used, etc. This type of information is used for analytical, marketing, advertising, and troubleshooting purposes.

If you do not wish to receive cookies, you can set your browser to alert you of a cookie being offered or to reject all cookies. You can also turn cookies back on if your login is not recognized. You cannot opt out of our sharing non-Personal Information such as your IP address and device identifier. However, you may be able to opt out of certain advertisements. To learn more about a particular advertising network (including how to opt out), click on the industry group network symbol or link located on the advertisement.

If personal identifying information is provided by you and sent via e-mail through publicly available pages on your website, such as name and email address, it will be used as a way to communicate with you and to allow us to assist you with any request that you may have. Such personal and identifying information are neither sold nor given to other parties. Protecting your privacy is important to us and we are committed in maintaining that privacy.

HFS Federal Credit Union will NEVER call, email, or otherwise contact you and ask you to disclose sensitive financial information. We already have your information and will not ask for it. In cases when you initiate a call to our credit union, we may ask you a few questions to verify your identity, but we will never contact you and ask for this type of information.


Children’s Online Privacy Protection Act (COPPA)

HFS Federal Credit Union does not collect or retain any information from children under the age of 13 on this website. The Children’s Online Privacy Protection Act (COPPA) helps to protect children’s privacy. Enforced by the Federal Trade Commission (FTC), COPPA requires all websites to follow certain guidelines and to receive parental permission before collecting or distributing information from children who are under the age of 13. For more information about COPPA visit


HFS Online Banking

HFS Online Banking Services are provided through a secure and encrypted connection that also employs Secure Socket Layer (SSL) technology and Digital Certificates to authenticate transmissions.

HFS Online Banking server uses cookies to keep you logged-in and to assist with navigation. HFS Online Banking will not allow you to log-in until your browser is enabled to accept cookies.

If you have problems logging in, or if you are experiencing problems with the system taking you back to the login page after entering in your password, make sure your browser has cookies properly enabled.


Secured Sites and Links

Some links provide the necessary path to access our secured web pages or sites and may require user identification and password to gain access. These secured pages or sites are areas where personal information is transmitted back and forth over the internet via current encryption technology. It is recommended that you keep your web browser software version current, to help improve the browser security features as well as improve your ability to view different web components.


Site Problems

If you have difficulties viewing the website please call us at (808) 930-1400 or toll free at 1-800-216-2666. You may also email us at [email protected]. As a reminder, sensitive and personal information such as account numbers, social security numbers, debit and credit card numbers, PINs, online banking usernames, passwords and secure access codes, etc. should never be included in emails for your safety and protection.