Download the App
Our mobile banking app is available on the Apple App Store and Google Play.
Smartphone Apps
A way to manage your account and deposit checks directly from your mobile device.
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Overview
Getting Started With HFS Mobile Banking
With HFS Mobile Banking, you can access your finances any time, from anywhere. Mobile banking is convenient, easy to use, and gives you the ability to manage your money right from your phone.
Take advantage of the HFS App, Automated Phone Banking, and Text Banking to:
- Review your accounts
- Transfer money
- Pay bills
- And so much more!
Managing your finances has never been easier!
Serving Your Mobile Banking Needs
At HFS, we are proud to be Hawai‘i Island’s largest credit union serving over 50,000 members. We offer high-quality financial products and services to our members, as well as innovative ways to help them manage their finances.
Visit one of our six conveniently located branches on Hawai’i or contact us to learn more about becoming a member of HFS.
HFS App
With the HFS App, managing your account is just a few taps away. Now you can conveniently check account balances, deposit checks, pay bills, and more, from practically anywhere!1
Enjoy all of the features of Online Banking like budgeting, credit score monitoring, and more on the go.
Want to get started? Simply search for HFS Federal Credit Union in the Apple App Store or Google Play Store.
Mobile Deposit
Have a check to deposit, but don’t have time to make the trip to a branch? Use HFS Mobile Deposit from the HFS App to quickly deposit your check into your account, no matter where you are.
Don’t forget to endorse the back of your check with “For HFS Mobile Deposit” followed by the account number you are depositing to.
Example: For HFS Mobile Deposit Account Number 12345
Learn more about using Mobile Deposit on the HFS App.
Automated Phone Banking
Transfer funds, get up-to-the-minute account balances, obtain account information and more, 24 hours a day, 7 days a week, from your phone. A secure PIN that you create ensures your transactions are safe.
To access the Automated Phone Banking System, call (808) 930-1489 or toll-free (877) 930-1489.
Text Banking
Text banking is the perfect solution for a quick snapshot of your account. You can easily see what has been deposited and what recent withdrawals were made.2
Enable this feature through online banking or the HFS App.
- Go to Settings and click on Text Enrollment
- Switch to the On button and enter your mobile phone number
- Agree to the terms and click Save
- In your Account Preferences, enable the accounts you’d like to authorize for text banking
Simply send a text message with one of the following commands to (226563) once you are ready to get started.
- BAL – provides balances for all accounts that are enabled for Text Banking
- BAL account nickname – provides the balance for the specified account. Example: BAL acct1
- HIST account nickname – provides account history for the specified account. Example: HIST acct1
- XFER account nickname1 account nickname2 amount – transfer the specified amount from account 1 to account 2. Example: XFER acct1 acct2 100.00
- LIST – sends a list of text banking commands
- HELP – sends a list of contact points for the credit union
- STOP – stops all further text message communications
1Standard message and data rates may apply. Check your carrier plan for details. HFS FCU does not charge for making deposits through Mobile Deposit. However, fees and charges may apply to dishonored deposits and fees and charges from your phone service provider apply. Mobile Deposit is only available on devices with a rear camera.
2There are no charges for using Text Banking, however standard message and data rates imposed by your mobile carrier may apply.
Additional Information
Feature Text Banking HFS App Automated Phone Banking View Account Balances Yes Yes Yes View Recent Transaction History Yes Yes Yes Transfer Funds Yes Yes Yes Branch Hours and Locations No Yes Yes Pay Bills and Send Money No Yes No Mobile Deposit No Yes No -
Reviews
Mobile Banking Reviews
Yes!I loved this app when i firzt download it and i use it only a daily basis to make sure I know what I have in my account. I did however noice that on the weekends the app does not update my information like it used to :( please fix, it will help me and my family a lot! Thanks!!
Hi! Thank you for your review. We apologize for the inconvenience this has caused. Unfortunately there were some updates being done on the app which may have caused this to happen. If the problem persists, please contact us directly and we'll be able to look into your situation further. Mahalo!
Finally - Mobile DepositYayyyy - Mobile Deposit was finally added. Took them long enough, but I am grateful because now I don't have to drive to a branch to make a deposit. Thanks HFS!
Great app, but when can we have mobile deposit?The one thing keeping me tied to my mainland accounts is mobile deposit. Living in Puna means an hour of driving to deposit a check. Mobile deposit would make it a five-star app and institution!
Thank you very much for your feedback. HFS Federal Credit Union truly appreciates your insight and suggestions. We are excited to announce that Mobile Deposit will be available starting Monday, July 20th! We hope that you will try out this convenient and exciting new feature available on our HFS Mobile App. Please visit www.hfsfcu.org/mobiledeposit for additional information.
Quick and easyEasy to log in and navigate. Secure. Confirms before making a transfer.
Quick, Convenient and SecureI have regularly used HFS Mobile Banking for years as I travel extensively. I have always found the service quick, convenient and secure allowing me to check/verify transactions, my current balance etc.
Awesome User Friendly AppAll your online banking needs in a simple, secured app. Love it!
Very convenient.I didn't have problem and I really appreciate them calling when there's a very suspicious transaction.
More updates!!!Just tryed the hfs fcu app and it needs to be updated more. I have more than one account on hfs fcu but it's only allowing me to access one. It doesn't have a feature to add on more accounts to view.
Thank you very much for your review. We didn’t do a good job of explaining how to view multiple accounts in our mobile App. First, please log on to HFS Online Banking and select "Your Preferences > Multiple Accounts." Once accounts have been added through HFS Online Banking, you will have access to them in our mobile App. Thank you again, and please don’t hesitate to contact us if we can help in any way. Mahalo!
Love the app!This new app is awesome! I am so impressed. It works fast!! I can transfer funds and I can see all my transactions....and can even pay my bills on the go. I love it. Just wish I could deposit a check on the go. (Maybe on a future release??)
Thank you very much for your feedback. HFS Federal Credit Union truly appreciates your insight and suggestions. We are excited to announce that Mobile Deposit will be available starting Monday, July 20th! We hope that you will try out this convenient and exciting new feature available on our HFS Mobile App. Please visit www.hfsfcu.org/mobiledeposit for additional information.
My Review
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FAQ
Frequently Asked Questions
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Is the HFS App secure?
The HFS App offers the same security and encryption as our online banking service ensuring that your information is safe and secure.
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I’m having a hard time distinguishing between my different accounts, what can I do?
The easiest way to differentiate between your various accounts is by adding nicknames to each.
You can add account nicknames by:
- Logging into online banking or the HFS App
- On the homepage, find the account tile you’d like to update
- Click the 3 dots to the right and select “Nickname Account”
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Who can enroll in HFS Mobile Banking?
The HFS App, Automated Phone Banking and Text Banking is available to HFS members.
There may be certain restrictions or authorizations for certain types of accounts. You may contact the Credit Union for assistance with Business Accounts, Trust Accounts, Representative Payee Accounts and more.
Not currently enrolled in online banking? Sign up!
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Do I need a special phone to use mobile banking?
Mobile banking is designed to work with virtually all of today’s smartphones and most major mobile phone service providers.
You can use this service if:
- Your phone allows text messaging to and from shortcodes; or
- You have an iPhone or Android mobile device or tablet
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Are check images available on the HFS App?
Yes. Check images that have cleared can be found on your account history.
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What does mobile banking cost?
There’s no fee for using the HFS App, Automated Phone Banking, or Text Banking; however standard message and data rates may apply. Check your carrier plan for details.
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I’m locked out, what do I do?
Online banking and the app has a feature allowing you to unlock yourself. Simply click on the “Forgot your password?” link.
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How do I download the HFS App?
Simply click the button below that corresponds to the type of mobile device you are using.
You can also go to the Apple App Store or Google Play Store and search for HFS Federal Credit Union.
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Do I need to use online banking in order to use the app?
No, this is not a requirement.
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How do I sign up to use automated phone banking?
Simply call (808) 930-1489 or toll free (877) 930-1489 to get started.
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What are the commands for text banking?
- BAL – provides balances for all accounts that are enabled for Text Banking
- BAL account nickname – provides the balance for the specified account. Example: BAL acct1
- HIST account nickname – provides account history for the specified account. Example: HIST acct1
- XFER account nickname1 account nickname2 amount – transfer the specified amount from account 1 to account 2. Example: XFER acct1 acct2 100.00
- LIST – sends a list of text banking commands
- HELP – sends a list of contact points for the credit union
- STOP – stops all further text message communications
Additional Info
Get Mobile Banking With HFS Today!
At HFS, we offer trusted banking solutions for our members, including our easy-to-use mobile banking options.
No matter where you are, you now have access to all of your accounts.
If you are interested in setting up online or mobile banking, contact a member service representative today.
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Is the HFS App secure?
Questions?
Drop us a message anytime with your questions about Mobile Banking.
