At HFS Federal Credit Union, we take fraud seriously. That’s why with your HFS Visa Platinum® and Visa Signature® Credit Cards you’ll get fraud alerts when a transaction seems suspicious. Fraud alerts will be sent to you through text message, phone call and email so we reach you in a way that’s quick and convenient for you.
If you ever receive a fraud alert for your credit card, but you are unsure of its legitimacy feel free to call the Credit Union directly at (808) 930-1400 or toll-free at (800) 216-2666 for assistance. You can expect to see the numbers below if you are ever contacted by text message or phone call:
Text SMS Short Code: 91937
Fraud Alert Phone Number (on Caller ID): 800-328-2071
Fraud Alert Call Back Number: 855-553-4290
Please remember that even with fraud alerts, we will never ask you for sensitive information such as your card number, account number, social security number, online banking login information, etc. If you are being asked for any sensitive information, do not respond and call us directly. Even if the phone number on the caller ID seems correct, scammers can imitate that using something called call spoofing. To learn more about the types of fraud and how to protect your information, visit our Security Center.