Our HFS Visa Platinum® and Visa Signature® Credit Cards will receive fraud alerts when a transaction seems suspicious. Fraud alerts will be sent through text message, phone call and email so we reach you in a way that’s quick and convenient for you. These alerts can help you catch fraud quickly and stop it in its tracks. If you receive one, be sure to follow up as soon as possible to prevent further fraudulent transactions.
If you ever receive a fraud alert for your credit card, but you are unsure of its legitimacy feel free to call the Credit Union directly at (808) 930-1400 or toll-free at (800) 216-2666 for assistance. You can expect to see the numbers below if you are ever contacted by text message or phone call.
- 91937 : Text SMS Short Code
- 800-328-2071 : Fraud Alert Phone Number (on Caller ID)
- 855-553-4290 : Fraud Alert Call Back Number
Please remember that even with fraud alerts, we will never ask you for sensitive information such as your credit card number, account number, social security number, online banking login information, etc. If you are being asked for any sensitive information, do not respond and call us directly.