Coronavirus (COVID-19) Updates

Updated 3/12/2021

Updates

Economic Impact Payments (3/12/21) –If you have questions regarding your stimulus payment, please refer to the IRS website at irs.gov/coronavirus for details on the status or amount of your deposit. Once the IRS begins processing your payment, the status or amount of the deposit may be available or shown as pending in your Online or Mobile Banking account. The disbursement date can be found by clicking on the pending transaction.
Kona Coast Shopping Center Branch (8/25/2020)- On Wednesday, August 19^th we were notified that one of our employees at the Kona Coast Shopping Center Branch location tested positive for COVID-19 and the branch was closed immediately. Professional cleaners were brought in to thoroughly clean the branch on August 20^th. Our Kona Coast Branch will be reopening August 26, 2020 with modified hours. The branch will be open Monday through Friday, 9:00am – 5:30pm, and closed Saturday and Sunday until further notice. All staff returning to the branch are healthy and doing well.
PPP & Financial Assistance Programs (4/23/2020)- At this time, HFS FCU does not do business lending and therefore is not a participant in the Paycheck Protection Program (PPP). We are however able to assist you with your personal financing needs. Programs ranging from consolidation loans to payment deferrals are available to members who have been directly affected and are now, or may soon be, realizing financial difficulties. Please inquire with a Loan Officer by calling 930-1400. Learn more
Required Face Coverings (4/20/2020)- Effective immediately, due to Governor Ige’s emergency proclamation, all members and staff will be required to wear a face covering. Learn more.
Health & Social Distancing Reminder (4/20/2020)- Please kokua by refraining from entering the Credit union if you have a cough, fever, or are feeling unwell. We also appreciate members maintaining a six-foot distance from one another, utilizing face protection, and avoiding unnecessary physical contact. Learn moreEffective March 30, 2020, to avoid lines and congestion in each branch lobby, members will be asked to wait at the door until they can be immediately serviced by a Member Service Representative.
Please Use Alternate Services (4/20/2020)- During this time, we strongly encourage our members to utilize alternative means to complete your financial transactions to limit your need for coming into a branch. Please utilize online banking, night drops and express deposits, drive thrus, our 24/7 Call Center and ATMs (Bank of Hawai‘i ATMs are surcharge-free for HFS members). Learn more
Fraud and Scams (4/9/2020)- In light of various government relief efforts, there has been an increase in fraud attempts towards the general public. Please take extra precautions if you receive a phone call or email claiming to be from a government entity, requesting details such as your account and routing number or other personal identifying information. Instead of providing the information to the requester, go directly to the government agency’s website for guidance. Learn more
Hours (3/24/2020)- At this time, all branch locations remain open for business. However, beginning March 25^th, HFS will be implementing a Kupuna Hour during the first hour of business at each branch location. This will be in effect Monday – Friday. Learn more

Banking with HFS

Branch Operations

At this time, all branch locations remain open for business.

All branches will continue to operate during normal business hours. However, beginning March 25^th, HFS will be implementing a Kupuna Hour during the first hour of business at each branch location. This will be in effect Monday – Friday.

The HFS Call Center continues to be available 24/7. For assistance, you may call 930-1400 or (800) 216-2666 toll free.

Should any of these change, we will notify our members as soon as possible. Please monitor your emails, our social media channels and this blog for updates.

Accessing your Money

Please remember that, unlike a hurricane or earthquake, COVID-19 is unlikely to physically affect any electronic banking or payment systems. For this reason, you will continue to have uninterrupted access to all your funds through ATMs, online banking, debit cards, and credit cards. If you have our online banking app, you can even deposit checks from anywhere you have an internet connection. Please rest assured that you will always have access to your money at HFS. We strongly encourage our members to sign up for and utilize the following products and services to limit your need to come into a branch during this time.

Online Banking and the HFS App (including Mobile Deposit)- check your balance, transfer money, deposit checks, and more!
HFS Share Card or Debit Card– HFS members may utilize any Bank of Hawaii ATM, surcharge-free.
Night Drops and Express Deposits are available at all HFS branch locations. Simply place your deposit in the provided envelope and we’ll process the transaction for you.
Our Hilo and Kea‘au Offices both have a drive thru option available to you.
The HFS Call Center is available to you 24/7

For any questions on setting up any of these services, please call us at 930-1400 or (800) 216-2666 toll-free or send us a message.

Protecting our Members & Staff

Safe Practices

Steps we are taking to protect the health of our members and staff include:

All members and staff are required to use face coverings when waiting to enter, or while inside the Credit Union.
All members and staff should refrain from entering the Credit Union if they have a cough, fever, or are feeling unwell.
Encouraging staff to practice safe hygiene throughout the day including using sanitizers and hand washing. This also includes asking those that are sick or have recently traveled to stay home for a period of time.
Increase cleaning and sanitizing of desks, equipment, and lobby throughout the day. Members are encouraged to utilize hand sanitizing stations located in each lobby before and after conducting transactions.
Practicing safe social distancing when interacting with other staff and members. This includes keeping a minimum of 6 feet distance. Adjustments have been made to lobbies and desks accordingly. Members may also be asked to wait at the door until they can be immediately serviced by a Member Service Representative. Please follow the directions of our staff as we continue to make changes to better protect the health and safety of everyone.

Fraud and Scams

As always, please remember to stay vigilant with your sensitive information including online banking login and passwords, account numbers, debit and credit card information, etc. HFS will never ask for your information over the phone or email. If you receive a request and are unsure of its legitimacy, please call HFS directly at 930-1400.

Please also exercise this same level of caution with requests claiming to be from a government agency. This is especially the case as we continue through this pandemic. When in doubt, go straight to a credible source like the government agency’s website for guidance.

Share Insurance

We also would like to reassure our members that HFS FCU continues to be a strong and sound financial institution. Your shares are protected up to $250,000 through the National Credit Union Share Insurance Fund. For more information please review How Your Accounts are Federal Insured published by the National Credit Union Administration.

Financial Assistance

Programs ranging from consolidation loans to payment deferrals are available to members who have been directly affected and are now, or may soon be, realizing financial difficulties. For assistance, please call 930-1400 and ask to speak to a Loan Officer.

Learn how we can help

Practice Healthy Habits

Everyone should begin practicing these basic preventative measures to reduce the spreading of germs and better protect your health:

Wash your hands frequently
Stay at least six feet away from someone coughing or sneezing
Avoid touching your eyes, nose and mouth
Cover your nose and mouth when you cough or sneeze
If you have a fever, cough and difficulty breathing, seek medical care early
Stay home if you feel unwell

Stay Well Informed

At this time, we highly encourage our community to stay informed about the Coronavirus from a reputable resource such as those listed below.

The World Health Organization (WHO) has valuable resources including protective measures, practicing food safety, staying healthy while traveling and more.
The Centers for Disease Control and Prevention (CDC) also provides information about how the Coronavirus spreads, symptoms, prevention, testing and more.
You can also stay vigilant by staying up to date with our County’s Civil Defense updates or Hawaii State Department of Health.

Mahalo,

HFS Federal Credit Union