Online Banking

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"The best CU ever...!"
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A collection of digital services that enable you to manage your account and perform other banking functions online

  • Overview

    Setting Up Online Banking With HFS

    Time is money, and with HFS FCU’s online banking options, you can save both!

    Instantly manage your money and perform many of the same transactions that you would in a branch with just a few clicks. With Online and Mobile Banking, you can access your checking accounts, savings accounts, loans, and more no matter where you are.

    Online Banking is secure, convenient, and enables you to do the following:

    • View up-to-date account balances
    • Pay bills and pay people
    • View detailed loan information
    • Enroll in eStatements
    • Set up alerts to notify you of account balances, due dates and more
    • View check images
    • Conveniently update your contact information
    • Transfer funds between your own accounts or even other HFS members
    • Budget
    • Monitor your credit score
    • Send secure messages to the credit union about your accounts, cards or transactions

    Serving Your Online Banking Needs

    At HFS, we are proud to be Hawai‘i Island’s largest credit union serving over 50,000 members. We provide quality products and services to our members, as well as innovative ways to help them manage their finances.

    Visit one of our six conveniently located branches on Hawai‘i Island or contact us to learn more about becoming a member of HFS.

    Setting Up eStatements

    eStatements are an electronic means for receiving your regular account statements. They are faster and safer than traditional mailed statements, and of course, they are free of charge.

    With eStatements you can view your statements four to six days faster than mailed statements and reduce your risk of stolen mail or identity theft.

    To enroll simply follow these steps:

        1. Enroll and login to Online Banking1
        2. Click on Services
        3. Click on Statements
        4. Under profile, select the account and change the delivery type to “Electronic”
        5. Click Submit All
        6. Review and agree to the E-Statement Agreement

      1A valid email address must be provided to HFS FCU before enrolling in Online Banking. Please call 930-1400 or visit any of our branches to update your member information.

      Digital Services Disclosures

    Using Quickbooks, Quicken, and Mint

    With our upgrade in 2020, some members have experienced difficulties connecting their Online Banking account with QuickBooks, Quicken or Mint. To reconnect, please select your Intuit product from the list below.

    Tutorials

    Watch this step by step tutorial to learn how to enroll in Online Banking.

    Need some help logging in to Online Banking? Check out our quick video to show you how.

    Logged in but want to customize your home screen to fit your needs? Here’s how… (tip: create categories and rename your accounts to make it easier to find what you need).

    Learn how to navigate your account history and details.

    Ready to set up alerts? This is a great tool to keep a watchful eye on your accounts without having to log in all the time. Choose to get an email, text, phone call, or secure message for activity on your accounts when checks are cleared, transactions are posted, and even when your account balance drops below a certain amount.

    Making transfers are easy in Online Banking. You can even set up one-time transfers or recurring transfers. Take a look!

    Not sure if an online transaction or mobile deposit went through? Take a look at your Online Activity for a record of your transactions within Online Banking.

    Have a question about a transaction, your debit or credit card, or account? Use Secure Messaging within Online Banking to safely discuss these with the Credit union.

  • Reviews

    Online Banking Reviews

    by Flyby
    Dissatisfied

    Sorry right now I'm dissatisfied because I came in to reset my passwords and to start fresh but it's saying I'm already enrolled and I can't log in its asking a question that I don't have an answer to. I need at least 6 months of statement verifications and I needed it now so I can print it out at my mom's house with the printer so that I don't have to pay for it after this I'm going back to paper statements.

    Thank you very much for your feedback and we apologize for the inconvenience this has caused you. One of our Member Service Representatives will be contacting you directly to resolve the issue you encountered in accessing your online account.

    by Jeanette
    Online Banking

    Online banking is convenient. Minor issues but most of them have been fixed. The only way to perfect the system is to get more feedback on the operation of the system and suggestions to make it more convenient so please share any issues or what is convenient about the system.

    by Hokusunshine
    Online banking

    Love the online banking; accessible anywhere, anytime.

    by Joeh
    Logging on

    What's with the log in problems? No one checks the updates before or after they are put into effect????

    Thank you very much for your feedback. We apologize for the inconvenience our recent Online Banking update has caused. One of our Service Representatives will be contacting you to help resolve the problem.

    by Webunfriendly
    Online Banking couldn't be more difficult

    I have changed my password SIX times in the last year due to the fact that this site keeps asking for security questions I have never asked it to prompt me. Incredibly unfriendly website- How do you expect the majority of your older "local" clientele to figure this out? The service when i physically go into the branch is always pleasant, and great, but how humbug that i have to go in to the branch for any/all inquiries.

    Thank you very much for your feedback. We’re very sorry for the inconvenience this has caused you – our online banking should not work that way. One of our Service Representatives will be contacting you to help resolve the problem.

    by Kuklaku
    Banking at your fingertips

    HFS is the best financial institution. They are always searching for more ways to make banking more accessible and Hassel free. I love my location, I feel at home when I walk into that bank. I always recommend HFSFCU to anyone asking where should they bank...!!!

    by Jesse
    Too burdensome

    This website is too cumbersome to use. Login procedures are not clear.

    by Linda
    Low interest rates

    Enjoy using my line of credit and low interest rates

    by Fred
    Saves gas

    Such nice people to deal with both online (when I do somthing stupid and lock myself out of the site) and at all the branches. Aloha.

    by 124C
    Check View feature

    Whenever I open a check to view it that is the end of that session. A dialog box comes up saying that I have to wait till it finishes my previous request. This never goes away and I have to log off and log back in to do anything else. This gets rather frustrating. I have accounts at other banks and this is not a problem there. This feature needs to be corrected.

    by Lulee
    Awesome,very convenient online banking

    Click the button and takes you exactly where you want to go and it's so easy.

    by Katz96
    Easy to use

    I found it easy to navigate the website and do online banking

    More Reviews »« Previous Reviews

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  • FAQ

    Frequently Asked Questions

    Additional Info

     

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