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HFS Federal Credit Union
Finance
Free - On the App Store

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HFS Federal Credit Union
Finance
Free - On the App Store

Hi, I’m Malia from the HFS Digital Banking Team. Guess what!? The wait is over!

Quickbooks, Quicken, and Mint

For those of you that connect your Online Banking account with Quickbooks, Quicken or Mint – unfortunately connectivity is unavailable at this time. We are working to resolve this as soon as possible and will provide an update when connectivity is restored. Thank you for your understanding and we apologize for the inconvenience.


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What should I expect when I log in to the new system?

Getting There

If you’re using a computer:

  1. Head to hfsfcu.org and click “Login” in the top right corner
  2. Type your current login credentials
  3. You will be prompted to create a new password

If you’re using our HFS App:

 

Download the Apple App

Download the Android App

Watch our tutorial videos for a quick review of the log in process and customizing your home screen.

I also suggest that you run through our checklist on the back page of our Member Reference Guide upon logging in.

Download your copy


Good to know: What is Single Login and how will it impact you?

October 1, 2019

Well, instead of having to remember usernames and passwords for each account that you are an owner of, when you log in to the new system you’ll automatically see all accounts that you are a primary or joint owner on. Instead of the system generating a new login per account, it now generates one login for each member.

More on Single Login


Frequently Asked Questions

Q: Will my username, password and security questions change?
A: You will need your current username to login for the first time. If your current username doesn’t meet the new requirements you will be prompted to select a new one. Requirements include at least 1 letter, cannot include your social security number or account number, and must have 8 – 50 characters (cannot include the following :& <>).

Once you login to the new system with your current password, you will be prompted to select a new one following the minimum criteria.

Please remember, your Login ID is not case sensitive, however your password is case sensitive.

The security questions currently used on your online banking account will not carry over to the new system. You will now be authenticated by using a Secure Access Code that can be delivered to you via a text message, email, or phone call using the contact information currently
listed on your account.

Q: Will I need to download a new mobile app?
A: Yes, if you have an Android device, you will need to download the new app in the Google Play Store.
A: No, if you have an iPhone, you will simply need to update your current app.
Tip: Your new app icon should look like the image below.

HFS mobile app icon

Download our complete FAQs for information about alerts, transfers, Bill Pay, Intuit products and more!

Get your copy of our FAQs


Verify your Information

The new system will use secure access codes for you to log in to your account. Please make sure that we have your current email address and phone number on your account. To verify or change the information we have on file, simply visit any HFS branch location and ask to speak with a Member Service Representative.


New Features Coming to Online Banking

  • A New Look– Choose how you want your account information displayed. You’ll be able to rearrange or group your accounts, add nicknames and more. Plus the new online and mobile experiences will look and feel the same from any device making it easier to find and use the tools you need.
  • Account Display– Have multiple accounts with HFS? Perhaps a personal account and a joint account with your child? Say goodbye to multiple logins! Simply log in with your user ID and password and see all accounts connected to your social security number.
  • Improved Security– Log in with secure passcodes, Touch ID, and even Face ID for enhanced security and convenience.
  • Secure Messaging– Have a question about a particular transaction, or need to ask us something about your account? You’ll be able to send us a secure message through Online Banking! Remember, don’t share your account number, card numbers, etc. through email. It’s sensitive information that should be protected.
  • Budgeting Tools– Tracking your spending has never been easier. Let Online Banking automatically categorize your transactions and show you exactly where you’re spending your money. Also, link your loans and savings accounts at other institutions to get a  comprehensive view of your budget.
  • Member to Member Transfers– Do you have someone who you’re constantly transferring money to? Perhaps a child, friend or relative? If you’re not on their account, it can be a bit of a hassle. With this new feature you can choose to make a one-time transfer or link the accounts to make recurring transfers to other HFS members.
  • Pay Bills– Utilize our new Bill Pay system to easily manage all of your bills in one central location. Set up your bills for one-time or recurring payments from your checking account.
  • Pay by Card– If you prefer to pay for your subscription services or other bills with a credit or debit card, make those payments within Online Banking!
  • Send Money– If you’ve used our person to person payment service before, we will be switching to Send Money. Enjoy faster delivery times, plus, there’s no fee!
  • Card Swap– Ever experience fraud and needed to update all of the accounts linked to your card? It’s a pain; but not anymore. With CardSwap, update the payment method of your favorite services (like Amazon, Netflix, and more) with a few easy steps, all within Online Banking.
  • Stop Payments– Have to recall a check? No problem! Hop onto Online Banking and place a stop payment yourself. All you need is the check number.

Stay Updated

Be sure to keep an eye out for the HFS blogs and emails, I’ll be sending you updates and important dates to note as we get closer. It will be here before you know it. Thanks!

-Malia

56 replies to “New Online Banking

Rudy S Sahagunn

I want to log into my account.

Reply

Jesica

Aloha Rudy,

If you are having trouble logging into your account, please contact us at (808) 930-1400 or toll free at (800) 216-2666. Mahalo!

angie

is this for buisness accounts as well?

Reply

Posted by: Ashley

Aloha Angie,

This change to our new system will affect all accounts including businesses. Be sure to verify that all of your accounts are up to date with your correct contact information.

Let us know if you have any other questions. Mahalo!

Carrie

I want to sign up for online banking for me and my husband. Do we need to go into your office to set this up? Our names are Mark and Carrie. We each have separate accounts. I’m not sure of the account numbers. Thank you very much

Reply

Posted by: Ashley

Aloha Carrie,

Thanks for your interest! If both of your accounts already have an email on file with us, you can self-enroll here: https://hfsfcu.online-cu.com/ISuite5/Features/Auth/SelfEnrollment/SelfEnrollmentDisclosure.aspx You will however need to know your account numbers. If you need to verify those, give us call at 930-1400 or you can stop in at any branch. If you have any trouble setting those up, please let us know. Mahalo!

Philip

Any plans to add the ability to do ACH transfers to/from other institutions? Or is HFSFCU considering joining Zelle?

Reply

Posted by: Ashley

Aloha Philip,

Thanks for your questions! Unfortunately the ability to do ACH transfers won’t be in this update, however we’re hoping to add it in 2020. Stay tuned. Also, we have a new person to person payment system that will be launching this summer with online banking. It’ll be easy to use and fast. Plus, you can send money right from the HFS app on your phone or on your computer. We’ll be posting more about it as we get closer. Mahalo!

Pamela

Will we be allowed to register more than one email and telephone number? My husband and I both access our joint account online but we each have our own email and phone number.

Reply

Posted by: Ashley

Aloha Pamela,

Thank you for asking! You can certainly have more than one phone number on your account to ensure that you are able to receive a secure access code from either number. Since this is a little special circumstance, you’ll need to come into a branch to authorize this change and have the information added to your account.

However, if you each have your own personal accounts (where you are the primary member, not joint), once you log in to online banking, you will automatically be given access to all accounts that your SSN is tied to.

As we get closer, we will have more details available about the changes. Feel free to reach out to us directly if you have further questions at [email protected]. Mahalo!

DEANNA V. Victorino Paige

will we be having apple pay….

Reply

Jesica

Aloha Deanna,

We do actually have Apple Pay available now to all of our HFS Rewards Visa Credit Cardholders. Thanks for your question!

Jamie

Do you support Apple Pay?…can I link my debit card now to Apple cash?

Reply

Jesica

Aloha Jamie, We do support Apple Pay for our HFS Rewards Visa Credit Cards, but not for our debit cards at this time. Mahalo for asking!

Laura L Henderson

I Love HFS Credit Union 🤙🏼❤️

Reply

Jesica

Mahalo Laura! 🙂

William Higa

I have two separate accounts, but they are not linked and I don’t want them to be linked. However, can I move from one to the other by logging into one and move funds between the two, instead of calling your office to make those transfers?

Reply

Jesica

Aloha William, when we switch to the new Online Banking system later this month, you will automatically see all accounts that you are an owner or joint owner on (depending on account type). This will make it very easy for you to transfer money between your accounts at your convenience.

The current online banking system allows you to create a login for each individual account, but the new system will create a login per individual member (by SSN). If you’d like to discuss your specific accounts, please give us a call at (808) 930-1400 or toll free at (800) 216-2666.

Mike

Aloha

When I pay my HFS visa credit card bill, I login from my account at hfsfcu.org, click a couple links, and it pops up a window to onlineaccessplus.com.

How will the credit card payment access be handled by the new system?

Mahalo

Reply

Jesica

Aloha Mike,

Great question! You will still be able to access the current method you’re using to pay your credit card now, but what you will click on to get there will be a little different. When first logging into the new system, on the left side of the screen, you’ll want to click on “Services” and then “View Credit Card”. From there you’ll be able to access the onlineaccessplus.com to make your payment as you currently do.

However, there is one other way you can make a credit card payment. Payments can also be made via a transfer, where you will transfer funds to your credit card account and that is considered a payment. This is also an option in the new system.

If you have any other questions, please feel free to give us a call at (808) 930-1400 or toll free at (800) 216-2666. Mahalo!

Suzanne

Will I be able to download to Quicken? I tried to update my account this morning and it wouldn’t work.

Reply

Posted by: Ashley

Hi Suzanne,

Yes, the new system will work with Quicken.

Also, thank you for letting us know that you are having trouble with the current system. We have reached out to them and are working to get this resolved.

Mahalo

Posted by: Ashley

Aloha Suzanne, I just wanted to give you an update on this. They resolved the issue and the system should be back up and working for you tomorrow morning. We apologize for the inconvenience.

Kathleen

I can’t get cash from a Bankoh machine today. Says my HFS debit card is “unauthorized.” Is this a problem from transitioning to the new mobile banking, or will Bankoh machines no longer be usable at all? Which ATMs can we use?

Reply

Jesica

Aloha Kathleen,

The online banking transition will not affect your debit card and all Bank of Hawaii ATM’s still work with our debit and share cards. We would suggest trying a different machine and if you are still unable to withdraw cash, please give us a call at (808) 930-1400 or toll free at (800) 216-2666 for assistance.

Mahalo

Doug

My QuickBooks (Desktop 2019 Pro) is not able to sync my accounts anymore – it worked yesterday, but not today! Any advice on how to get it working again?

Reply

Posted by: Ashley

Hi Doug,

We had a little trouble with connecting to QuickBooks yesterday however the issue has been resolved and it should be working fine today. Please give it a try. If you’re still experiencing issues, simply give us a call at (808) 930-1400.

Thanks!

Leinaala Nakoa

it won’t let me transfer money from my savings to checkings

Reply

Jesica

Aloha Leinaala,

Please give us a call at (808) 930-1400 or (800) 216-2666 toll free, or stop into any branch, so that we can look into this for you and help complete your request. Thank you!

Don

Will I be able to login to my account and do international money wire transfers online?
How about domestic money wires?
Thank you.

Reply

Jesica

Aloha Don,

Wire transfers will not be available through the new online banking system. Members will need to come into a branch, or call us, to complete a wire transfer. Mahalo for asking!

Mika

Hi! Is it possible to create a sub shares account from online banking?

Reply

Posted by: Ashley

Hi Mika, unfortunately you won’t be able to do this through Online Banking. You can however come into any HFS branch or call our Call Center to open a new sub share. If you call in, just be sure you know your Telephone Pass Code. Mahalo!

Becky

So confirmed auto payments set up for October are NOT affected?

Reply

Posted by: Ashley

Hi Becky,
Yes, if you have successfully set up your bills to be paid during our conversion period (scheduled), it will be paid. As a heads up, We’ll be posting (and emailing) an updated timeline next week with important dates, since we’ll be going live with the new Online Banking system at the end of October.

If you have eBills (electronic statements through Bill Pay), you’ll just need to cancel those before 9/30 and sign up again on 10/29. But that’s just for your electronic statements. The payment itself will still be fine as is.

If you have any other questions, feel free to reach out to us. Mahalo!

Julia

It seems every time I go on your website there is some snafu….this time it will not allow logon with new notification on opening page. Please redo your website or edit it so it is more efficient and user friendly! Tired of having to call up every time I attempt to do business via your website.

Reply

Jesica

Aloha Julia,

We apologize for the inconvenience, but our Online Banking and Mobile Banking are unavailable during our transition to the new system. The new system will launch tomorrow (October 29th). If you need assistance with your balance, doing transfers or other basic transactions, you may contact our 24 hour call center at (808) 930-1400. Mahalo!

Jeanne

When will we be able to update our App. for HFS on an IPhone? Will it be 10/29/19?

Reply

Posted by: Ashley

Hi Jeanne,

The new app will be available tomorrow morning. Since you have an iPhone, you should just have to refresh it in the App Store. You’ll know it’s the new app by the color (red logo, white background). If you receive our HFS emails, we’ll be sending an email when it’s ready.

Thanks!

Manu Akuna

Its October 29… Why can’t I login???

Reply

Jesica

Hi Manu,

You should now be able to login through our website at hfsfcu.org. If you receive our emails, we will be sending one out this morning with links to download the new mobile apps as well in case they are not in your app store yet. Thank you!

Chantelle

I am loving the new setup for online banking. However, I am unable to add my husband’s account to my login as before. Is there a trick to this? My account has my husband on it, I am not currently on his account but I manage it.

Reply

Jesica

Aloha Chantelle, we’re happy to hear that you like the new look! Due to the set up of this system, you would need to be added to your husband’s account as a joint member in order to view it and manage the funds. We can help you with this at any of our branches. Both of you would need to sign off in order to make this change.

Alicia

Why am I required to enter a secure access code every time I log in?

Reply

Jesica

Hi Alicia,

If you don’t want to enter a secure access code each time, you’ll want to select “register device” when prompted in the login process. We recommend this only when you are using a personal device that you have control of at all times.

Les

Hi,
I don’t see where I can check if my scheduled transfers are in place or not.

Reply

Posted by: Ashley

Aloha Les, I hope this helps. Please let me know if we can help with anything else. Thanks!

Scheduled transfers- You can view your recurring transfers in Online Activity. Go to Menu > Transactions > Online Activity. There’s a tab called “Recurring” which will list anything you have set up. If you had some transfers set up on our previous site that didn’t get transferred, you can set these up by going to Menu > Transactions > Transfer Money. There’s some additional options here that weren’t available on the previous site, so take a quick look.

Les

I’m having issues with this updated online banking: it’s not so user friendly! I just had a hard time just getting back to my home page after trying to see what’s in a subject like transactions. Why is it so difficult to use? And why do Ihave to touch face login, why isn’t it automatically set to face id like other apps that I use? We waited all this time, plus your delays, for the updated site and now it’s kinda disappointing that it isn’t as user friendly like others. Disappointed.

Reply

Posted by: Ashley

Aloha Les, I’m sorry the change hasn’t been as smooth for you and appreciate your patience. I hope these tips help, however if you need further assistance please let us know and we’d be happy to help.

• Getting back to the homepage after looking at a transaction- On a mobile device, after looking at transaction details, you can go to Menu > Home
• Face ID- Unfortunately this isn’t an automatic setting. Some members prefer not to have this enabled, so it’s a feature you’d have to enable and agree to use. If you’re having trouble with this, please let us know.

Margaret

Who to talk to about account that is not yours.

Reply

Jesica

Aloha Margaret,

If you are seeing an account that you are a joint owner on, this is a feature of the new Online Banking called Single Login. There is more information about this feature here: https://hfsfcu.org/education/new-online-banking-feature-single-login/. For assistance please give us a call at (808) 930-1400 or (800) 216-2666 and we are happy to help. Thank you!

Aldon Hara

Is there a way to view transactions with a running balance of the account?

Reply

Aldon Hara

NM

Reply

Jesica

Aloha Aldon,

We’re glad you were able to find it! If you need assistance with anything else please let us know. Mahalo

Jamie

How can we view our pending transactions? With the new online system, we are unable to view pending debits like we used to.

Reply

Posted by: Ashley

Hi Jamie,
Thank you for reaching out to us. Unfortunately at this time there isn’t a way to view your pending transactions within Online Banking. If it is a transaction you did within Online Banking (mobile deposit, transfers, etc.) you can see the status in your Online Activity. If you need to verify a purchase, you may give us a call at (808) 930-1400 for assistance or utilize our Secure Messaging system within Online Banking.
We apologize for the inconvenience. This is a feature that we are working with our developers on.

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