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HFS Federal Credit Union
Finance
Free - On the App Store

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HFS Federal Credit Union
Finance
Free - On the App Store

Hi, I'm Malia from the HFS Digital Banking Team. I'll be your go-to girl to make it a smooth transition to our new online banking system. I hope you're just as excited as I am!

Updates: New Online Banking Coming in August

Hey everyone, it’s Malia. We haven’t spoken in a while, but that’s just because I’ve been hard at work on this new Online Banking system. We’re getting all the pieces just right so you can do what you need to do easier and faster! And it’s almost ready.

We’ll be sending you additional details, FAQs and other things you’ll need to know about the changes over the next few weeks. Keep an eye out for these right here on the HFS Blog.

Talk to you soon,

Malia


We’re getting closer- our newly designed Online Banking system is coming soon! We are so excited about the new features and improvements that will make your online banking experience even better. In order to maximize your experience with our new system, we need your help for a smooth transition.

Verify your Information

The new system will use secure access codes for you to log in to your account. Please make sure that we have your current email address and phone number on your account. To verify or change the information we have on file, simply visit any HFS branch location and ask to speak with a Member Service Representative.

New and Updated Features

Here are some new enhancements we’re particularly excited for:

  • New Look – Choose how you want your account information displayed. Plus the new online and mobile experiences will look and feel the same from any device, making finding and using the tools you need more accessible than ever before.
  • Account Display – Have multiple accounts with HFS? Perhaps a personal account and a joint account with your child? Say goodbye to multiple logins! Simply log in with your user ID and password and see all accounts connected to your social security number.
  • Improved Security – Log in with secure passcodes, Touch ID, and even Face ID for enhanced security and convenience.
  • Secure Messaging – Have a question about a particular transaction, or need to ask us something about your account? You’ll be able to send us a secure message through Online Banking! Remember, don’t share your account number, card numbers, etc. through email. It’s sensitive information that should be protected.
  • Budgeting Tools – Tracking your spending has never been easier. Let Online Banking automatically categorize your transactions and show you exactly where you’re spending your money.

And all the other features you’ve loved, like Bill Pay, alerts, electronic statements, credit score, and more; just better! Not enrolled in our current Online Banking system? Read more about the benefits of Online Banking and enroll today.

Stay Updated

Be sure to keep an eye out for the HFS blogs and emails, I’ll be sending you updates and important dates to note as we get closer. It will be here before you know it.

 

16 replies to “New Online Banking

Rudy S Sahagunn

I want to log into my account.

Reply

Jesica

Aloha Rudy,

If you are having trouble logging into your account, please contact us at (808) 930-1400 or toll free at (800) 216-2666. Mahalo!

angie

is this for buisness accounts as well?

Reply

Posted by: Ashley

Aloha Angie,

This change to our new system will affect all accounts including businesses. Be sure to verify that all of your accounts are up to date with your correct contact information.

Let us know if you have any other questions. Mahalo!

Carrie

I want to sign up for online banking for me and my husband. Do we need to go into your office to set this up? Our names are Mark and Carrie. We each have separate accounts. I’m not sure of the account numbers. Thank you very much

Reply

Posted by: Ashley

Aloha Carrie,

Thanks for your interest! If both of your accounts already have an email on file with us, you can self-enroll here: https://hfsfcu.online-cu.com/ISuite5/Features/Auth/SelfEnrollment/SelfEnrollmentDisclosure.aspx You will however need to know your account numbers. If you need to verify those, give us call at 930-1400 or you can stop in at any branch. If you have any trouble setting those up, please let us know. Mahalo!

Philip

Any plans to add the ability to do ACH transfers to/from other institutions? Or is HFSFCU considering joining Zelle?

Reply

Posted by: Ashley

Aloha Philip,

Thanks for your questions! Unfortunately the ability to do ACH transfers won’t be in this update, however we’re hoping to add it in 2020. Stay tuned. Also, we have a new person to person payment system that will be launching this summer with online banking. It’ll be easy to use and fast. Plus, you can send money right from the HFS app on your phone or on your computer. We’ll be posting more about it as we get closer. Mahalo!

Pamela

Will we be allowed to register more than one email and telephone number? My husband and I both access our joint account online but we each have our own email and phone number.

Reply

Posted by: Ashley

Aloha Pamela,

Thank you for asking! You can certainly have more than one phone number on your account to ensure that you are able to receive a secure access code from either number. Since this is a little special circumstance, you’ll need to come into a branch to authorize this change and have the information added to your account.

However, if you each have your own personal accounts (where you are the primary member, not joint), once you log in to online banking, you will automatically be given access to all accounts that your SSN is tied to.

As we get closer, we will have more details available about the changes. Feel free to reach out to us directly if you have further questions at [email protected]. Mahalo!

DEANNA V. Victorino Paige

will we be having apple pay….

Reply

Jesica

Aloha Deanna,

We do actually have Apple Pay available now to all of our HFS Rewards Visa Credit Cardholders. Thanks for your question!

Jamie

Do you support Apple Pay?…can I link my debit card now to Apple cash?

Reply

Jesica

Aloha Jamie, We do support Apple Pay for our HFS Rewards Visa Credit Cards, but not for our debit cards at this time. Mahalo for asking!

Laura L Henderson

I Love HFS Credit Union 🤙🏼❤️

Reply

Jesica

Mahalo Laura! 🙂

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