HFS Federal Credit Union (HFS FCU), the largest credit union on Hawai'i Island, is once again honored and humbled to be recognized in Forbes list of America's Best Credit Unions in Each State for 2019.
“To gauge which firms have the most satisfied customers, Forbes partnered with market research firm Statista to survey more than 25,000 people in the U.S. about their banking relationships” said Forbes. Individuals were asked to rate their satisfaction and recommendation of Credit Unions “as well as five subdimensions (trust, terms and conditions, branch services, digital services and financial advice). Overall score ranged from 57.2 to 96.2.” HFS FCU earned a rating of 91.03.
When asked what this honor means to them, staff members of HFS FCU stated that they don’t look to be recognized, but to be sure they are offering the best service possible to members; the type of service that they themselves would want to receive. However, this recognition does provide confirmation that their work and assistance is meaningful to their members and they are both thankful and honored to receive it.
“It is truly an honor to be recognized by our members. If it weren’t for their support and trust in our ability to service their financial needs, we would not be able to accomplish what we do. Our employees go above and beyond to make it all happen for our membership” says Nathan Abe, Chief Executive Officer of HFS FCU.