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HFS Federal Credit Union
Finance
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HFS Federal Credit Union
Finance
Free - On the App Store

We have been notified that some members have received fraudulent calls and text messages from individuals impersonating the Credit Union.

Please remain vigilant in protecting your sensitive information such as your online banking user name, password, secure access code, debit and credit card numbers and PIN. HFS FCU representatives will never ask you for this information.

In addition, we have temporarily disabled the Send Money feature within Online Banking and our Mobile App for your security.

Update (5/10/2021): Thank you for your patience as we took preventative measures to help improve the protection of your digital banking. We are pleased to provide the following updates regarding Send Money.

  • Send Money is currently available to members who have previously utilized this service within Online Banking and the Mobile App. You may navigate to this feature by clicking on Meny, then Transactions and proceed to using this convenient service as you have done previously.
  • If you have not used Send Money before and would like to, we ask that you please call us (808) 930-1400 to register your account to gain access to this feature.

Recent Scam

Members have received text messages claiming to be from HFS FCU’s Fraud Prevention to verify transactions. Once responding, they received a call from (800) 216-2666, our toll-free phone number. Unfortunately this is a common scam tactic called “call spoofing” which allows fraudsters to change the number that displays on your caller ID. The caller identified themselves as an HFS representative and asked the member to verify their Online Banking User ID. They also requested that the member change their password for their protection, then asked for their Secure Access Code. Unfortunately, at this point, the fraudster has been given all the information needed to access the member’s account and successfully withdrew funds utilizing the Send Money feature.

If you receive a text, call, or email that you feel uncomfortable about, please don’t hesitate to call HFS FCU directly by calling (808) 930-1400 or (800) 216-2666 toll-free to verify the message with a Member Service Representative prior to providing any information to the individual.

More Fraud & Scam Tips

Visit our Fraud Awareness page for more information about scam callers, emails, phone calls, checks, and more. We even share examples of scams and fraud stories (and they’re convincing).

4 replies to “Recent Scam

Gregory Santiago

I use this Send Money feature a lot, and it would be a problem for me not to have this feature available. Just wondering how long would this part of the service be down.

Reply

Ashley

Hi Gregory, we apologize for the inconvenience. We are working diligently with our team regarding this matter and will send an update as soon as it is available. Thanks!

Anonymous

Disabling this feature is a huge inconvenience and disappointment. It is the members fault for falling for a fraud call and by providing information. I cannot see how you would disable a feature I use because a member is uneducated and provide confidential information. It is not the feature that is faulty it’s the member. Please resolve this ASAP and add this feature back please.

Reply

Ashley

Thank you for voicing your concerns. We know that many members rely on Send Money often and are doing our best to resolve this issue and get the service back up and running as quickly as possible. Please stay tuned for updates. Mahalo!

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