We have been notified that some members have received fraudulent calls and text messages from individuals impersonating the Credit Union.
Please remain vigilant in protecting your sensitive information such as your online banking user name, password, secure access code, debit and credit card numbers and PIN. HFS FCU representatives will never ask you for this information.
In addition, we have temporarily disabled the Send Money feature within Online Banking and our Mobile App for your security.
Update (5/10/2021): Thank you for your patience as we took preventative measures to help improve the protection of your digital banking. We are pleased to provide the following updates regarding Send Money.
- Send Money is currently available to members who have previously utilized this service within Online Banking and the Mobile App. You may navigate to this feature by clicking on Menu, then Transactions and proceed to using this convenient service as you have done previously.
- If you have not used Send Money before and would like to, we ask that you please call us (808) 930-1400 to register your account to gain access to this feature.
Members have received text messages claiming to be from HFS FCU’s Fraud Prevention to verify transactions. Once responding, they received a call from (800) 216-2666, our toll-free phone number. Unfortunately this is a common scam tactic called “call spoofing” which allows fraudsters to change the number that displays on your caller ID. The caller identified themselves as an HFS representative and asked the member to verify their Online Banking User ID. They also requested that the member change their password for their protection, then asked for their Secure Access Code. Unfortunately, at this point, the fraudster has been given all the information needed to access the member’s account and successfully withdrew funds utilizing the Send Money feature.
If you receive a text, call, or email that you feel uncomfortable about, please don’t hesitate to call HFS FCU directly by calling (808) 930-1400 or (800) 216-2666 toll-free to verify the message with a Member Service Representative prior to providing any information to the individual.
More Fraud & Scam Tips
Visit our Fraud Awareness page for more information about scam callers, emails, phone calls, checks, and more. We even share examples of scams and fraud stories (and they’re convincing).