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If you've been receiving more scam phone calls lately, you're not alone.

This holiday season has seen a dramatic increase in scam phone calls, with scammers becoming more sophisticated. Some of the common calls include auto warranty scams and IRS scams claiming you will be arrested if you don’t pay what you owe. A lot of us know not to answer phone calls that come from other states or even countries if we don’t recognize the number, but these scam calls are now even using an 808 area code and can even call using a number similar to your own or similar to a friend or family’s number, making it hard to recognize which calls can be answered.

As a general rule of thumb, if you don’t know the phone number you should let it go to voicemail. I always say if it’s important they’ll leave a message, and that’s how I’ll know if the call was legit or not. If by chance you did answer the phone, do not say “yes”! There are scammers that record your voice when you answer and try to get you to say the word “yes”. They then can use the recording of your voice to say that you agreed to sign up for some kind of service, etc that can cost you money and headaches after the fact. However, to be safe, let it go to voicemail and save yourself the frustration during this holiday season.

Take a look at this article from Hawaii News Now for more information!

13 replies to “A Rise in Phone Scams

Richardson

I received a robo phone message from 877-253-8807 stating it was the HFSFCU Fraud Detection Center verifying my recent transaction and they had a case number. Is this a legit number?

Reply

Posted by: Jesica

Aloha Richardson,

HFS partners with a third party to help us detect potential fraudulent activity on our members cards, so the call that you received is from that service and that is a legitimate number. If you have any questions, feel free to reach out to us directly at (808) 930-1400 or (800) 216-2666. Mahalo!

Michael J Ebbert

I received a phone call from 844-682-4502 stating it was the HFSFCU Fraud Detection Center verifying my recent transaction and they had a case number. Is this a legit number? They were ask a lot of personal information questions over the phone. If this is legit it is a very poor way of doing business.

Reply

Posted by: Jesica

Hi Michael,

Yes, that is our Fraud Detection Center. There are some standard questions that they ask to confirm your identity before proceeding with the call, but if it ever happens again and you don’t feel comfortable answering their questions, please hang up and give us a call directly and we can assist you. If there were any specific questions that you feel should not have been asked, please email us at [email protected] with those questions and we can look further into the situation. Mahalo!

Tomasz

I received a phone call from 844-682-4502 stating it was the SECU Fraud Detection Center. How should I know this is legitimate call?
Smells like scam to me.

Reply

Posted by: Jesica

Aloha Tomasz, if you get a call like this and aren’t sure of the legitimacy of it, hang up and call your financial institution directly. They will have the same information and can assist you as well. It’s always better to be cautious!

Jaliyah

I was called by the HFSFCU Fraud Detection Center, but I didn’t really believe it. Hence, I deleted the voicemail they left so I don’t know the case number. I tried to use my card a couple days later. My card was declined even though I have money in my account. I called customer service and to my surprise, they asked for a telephone passcode. I have no idea what that is.

Reply

Posted by: Jesica

Aloha Jaliyah – We do have a Fraud Detection Center that will call, and if you’re unsure about the call being legitimate give the Credit Union a call directly, just like you did. It is always better to be cautious! When you call, they will ask you for a telephone passcode which is a unique code that you set up when you created your account that allows us to verify that it is you calling in order to access your account. If you need assistance updating this passcode, please visit us at any branch location. Mahalo!

kristenia

i need help finding the pone number

Reply

Posted by: Jesica

Aloha Kristenia, are you looking for our phone number? If so, you can call us at (808) 930-1400. Thanks!

Stacy Sage

Before I would give them any information I asked them for their company name, address, and phone because by LAW they have to provide that info when asked and the rep who I was speaking to said that she could not give me their company info…. Sorry, but that is the first sign that this is a SCAM call and would never give them my personal info. If this really is a legit 3rd party company your using, then you better talk to the heads of that company and advise them they need to follow the law and provide their info when asked. Those of us that worked in the banking industry and collections dept. will always ask for this info from any company calling us asking us for personal info. If they don’t provide it, it makes them look FRAUD.

Reply

Posted by: Jesica

Aloha Stacy, that’s another great way to spot fraud. Thanks for sharing!

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