Hey folks, Malia here! I'm reaching out to all of our Bill Pay users with some important information for those of you that utilize eBills.
As we gear up for the launch of the New Online Banking (coming in October!), there is an important date we want to make sure you know. If you currently use eBills within Bill Pay, we ask that you un-enroll from all eBills by September 30, 2019. Since we are switching to a new and improved Bill Pay system, your current eBills will not transfer over and we want to make sure you don’t miss a bill during the transition.
In case you’re not sure what eBills are, they are electronic versions of your statement from a vendor. For example, if you have eBills enabled for a vendor, you will receive an email when your bill is ready to view and it will automatically show in Bill Pay. An eBill does not affect the actual payment of a bill, just how you receive it.
After un-enrolling, you should receive your next bill from each vendor via the preference you originally had set up with them. We recommend following up with each vendor to ensure your mailing and/or email address on file is current.
Un-enrolling from eBills is simple, just follow the steps below:
Log in to Online banking, hover over “Bill Payment” and select “Pay Bills”. Once you are in the Payment center, you’ll see a list of your vendors and in the bottom right corner of each it’ll say eBills ON if you currently utilize eBills. Click on “eBills ON” and you’ll see the drop down as shown in the photo. Click “cancel eBills”.
As soon as you click on “cancel eBills” a pop up will appear asking you to confirm that you want to stop receiving the eBill from this vendor. Go ahead and click “Stop eBills”. That’s it, you’re all set!
Once the New Online Banking is up and running, you’ll be able to access the improved Bill Pay system and re-enroll in eBills with any of your vendors.