Hey folks, Malia here! I'm reaching out to all of our Bill Pay users with some important information for those of you that utilize eBills.
As we gear up for the launch of the New Online Banking (coming in October!), there is an important date we want to make sure you know. If you currently use eBills within Bill Pay, we ask that you un-enroll from all eBills by September 30, 2019. Since we are switching to a new and improved Bill Pay system, your current eBills will not transfer over and we want to make sure you don’t miss a bill during the transition.
In case you’re not sure what eBills are, they are electronic versions of your statement from a vendor. For example, if you have eBills enabled for a vendor, you will receive an email when your bill is ready to view and it will automatically show in Bill Pay. An eBill does not affect the actual payment of a bill, just how you receive it.
After un-enrolling, you should receive your next bill from each vendor via the preference you originally had set up with them. We recommend following up with each vendor to ensure your mailing and/or email address on file is current.
Un-enrolling from eBills is simple, just follow the steps below:
Log in to Online banking, hover over “Bill Payment” and select “Pay Bills”. Once you are in the Payment center, you’ll see a list of your vendors and in the bottom right corner of each it’ll say eBills ON if you currently utilize eBills. Click on “eBills ON” and you’ll see the drop down as shown in the photo. Click “cancel eBills”.
As soon as you click on “cancel eBills” a pop up will appear asking you to confirm that you want to stop receiving the eBill from this vendor. Go ahead and click “Stop eBills”. That’s it, you’re all set!
Once the New Online Banking is up and running, you’ll be able to access the improved Bill Pay system and re-enroll in eBills with any of your vendors.
Explain electronic deposit from Canada
How to do an electronic transfer from Canada to kona hfsfcu
Aloha Rose,
We suggest that you work with your financial institution in Canada to see what your options are when it comes to moving funds from Canada to HFS. If you’d like to discuss this further, please feel free to give us a call at (808) 930-1400 or toll free at (800) 216-2666.
I logged into my account and don’t see “Bill Payment” anywhere. Does that mean I don’t have to worry? I do know that my electric and water bills come out of one of my account.
Aloha Gretchen,
If you don’t see “Bill Payment” when you login, you don’t have to worry about eBills. This means you are not enrolled in our current online Bill Pay service. Mahalo!
it’s not working
Aloha Lori,
For us to better assist you, please give us a call at (808) 930-1400 or toll free at (800) 216-2666. We’d be happy to help find out what’s going on. Mahalo!
Hi..when I click on pay bills, I get “relaunch bill pay” ..why is that?
Hi Karoll, what kind of device are you using? Bill Pay does pop up as a new window or tab so it’s possible that your device is blocking it. If you’re still having trouble, please call our Call Center at (808) 930-1400 and one of our representatives will help walk you through getting Bill Pay set up.