Career Opportunities: Call Center Specialist

Announcement Date: 8/13/2021
Location of Position: Hilo
Salary: Salary Based on Experience


HFS Federal Credit Union is accepting applications for a Call Center Specialist at our Hilo branch. A Call Center Specialist is responsible for handling a variety of member service calls in a prompt and courteous manner. Other duties include:

  • Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates.
  • Performs account maintenance functions, such as automatic transfers for loan payments and processes transfers.
  • Completes and maintains related reports, records, and files. Cross sells Credit Union services and supports all functions within the Call Center.


  • High School Diploma or Equivalent
  • Solid understanding of loans, payment processes, and interest rates
  • At least one (1) year of experience with member services at a financial institution (preferred)
  • Experience with using computers, including Microsoft Word and Excel programs
  • Strong communication and people skills

Apply Online for Call Center Specialist

If more convenient, you may also download an application by clicking here. Please fax this application to 808-935-2091, or mail it to:

Human Resources
HFS Federal Credit Union
632 Kinoole Street
Hilo, Hawaii 96720

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